Below is a summary of Methven Primary School’s preferred communication methods including an extract from our concerns procedure.


Methven Primary School uses Hero to communicate with school families.

Hero is a powerful and secure online student management system that allows Methven Primary School to record enrolment/student information, communicate with caregivers, share/track learning, and track family finances.

School Newsletters

A whole school newsletter is published every second Wednesday, starting week one of each term. This covers details of what is coming up in the next few weeks, important dates to take note of, any general information, as well as a Community Section.

Newsletters are loaded onto the school website and a PDF is sent out to parents/caregivers via Hero. Please let the office know if you require a printed copy.


Our Facebook page is seen as a way for us to share school happenings with the wider Methven community. The majority of posts will showcase activities that have already taken place, a complementary form of communication to our regular updates in the Snowfed newspaper. Hero is our main tool to send alerts and reminders to our school family.


Whole school assemblies are held three times a Term, normally in the Mt Hutt College Hall. Parents are welcome to attend. Assembly dates/times can be found in the School Newsletter and are published on our event calendar.

Community Surveys

From time to time we survey members of our community to gather feedback and ideas over a whole range of school related topics. When we do this we mostly use a Microsoft product called Forms. When we invite you to participate in a survey you will be sent an email link that will take you directly to the survey.


Throughout the school year a variety of Collaborative Conferences, On-line Reporting, Informal Interviews, and Curriculum opportunities are held for parents/caregivers. More information of these reporting methods can be found on our website.

Board of Trustees

Board of Trustees meetings are usually held twice a term (week 4 & week 8) in the school staff room commencing at 7:00pm. Everyone is welcome to attend these meetings. Meeting dates are published on our event calendar.

Complaints Procedure

No discussion on any complaints involving pupils or staff should take place in the presence or hearing of pupils. A full complaints procedure is available from the School Office, but a summary of the process is highlighted below for your reference:

Pupil Complaints

If you have a complaint about a pupil or pupils, you should refer your complaint to your child’s classroom teacher. If the action or response does not satisfy your concern, please refer your complaint to the Junior or Senior Associate Principals.

Teacher Complaints

In the event of a complaint about a teacher, you must first make an effort to discuss the problem with the teacher concerned before you approach the Junior or Senior Associate Principal or Principal.


We hope that you find our website an informative tool to discover and learn about our wonderful school. If you spot an error within our website or have a suggestion for additional content please don’t hesitate to contact Michelle Bungard .